Refund policy

Returns and Exchanges Policy

As a general rule, we do not accept returns due to customer convenience.
Please note that the color and texture of the product may differ between what you see on your monitor and the actual product.
We kindly ask for your understanding before placing your order.

However, we will accept returns or exchanges in the following cases:

• If a product different from what was ordered is delivered.
• If the quantity delivered differs from the quantity ordered.
• If the delivered product has defects such as stains or damage.
• Any other cases deemed reasonable by our company.

Please note that we cannot accept returns that do not meet the above conditions (e.g., returns due to customer convenience).

Important Notes for Returns and Exchanges:

• A delivery note is required when returning or exchanging products.
• Return shipping costs will be covered by us.
• Depending on the status of credit card payments, refunds may be processed directly by your credit card company. Please note that the timing of refunds may vary based on the credit card company's policies.